Resumé
With over 8 years of diverse experience, I am passionate about leveraging cutting-edge technologies to drive business growth and innovation. With a strong background in project management, finance, full-stack development, database administration, data analytics, and technical support, I possess a unique blend of technical and business acumen that enables me to effectively bridge the gap between technology and business objectives.
Education
2020-2024
Bachelor's Degree B.S.B.A
Business Information Technology
Tennessee Technological University
Information Technology is used to solve business problems. This requires more than technical skills. In addition to technical skills like database administration, data analytics/visualization, application development, and information system design, this degree emphasizes important work place skills like business concepts, critical thinking, communications, working with people, project management, and thinking strategically about technology.
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2020-2024
Bachelor's Degree B.S.B.A
Operations, Logistics, and Supply Chain Management
Tennessee Technological University
Operations, Logistics, and Supply Chain Management is critical in the production of goods and services. Not only did this degree educate me in business skills, it also equipped me with critical skills like Process Engineering, Lean Six Sigma, Value Stream Mapping, and more! This degree also emphasized the importance of Economics, Finance, and Market Research, completing multiple projects in each discipline.
2020-2022
Minor
Social Science
Tennessee Technological University
A social science minor provides me with a comprehensive understanding of human behavior and societal structures. By exploring topics ranging from social inequality and cultural diversity to political systems and global affairs, I have developed critical thinking, research, and analytical skills applicable to various career paths.
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2019-2020
Trade School
HVAC, Electrical, and Plumbing
Total Tech LLC
In addition to my formal education, I am no stranger to blue collar labor and I am not afraid of working with my hands. I have multiple certifications across the trade industries to include Electrical Technician, Plumbing Technician, and HVAC Technician w/EPA license.
Career Experience
Mar 2023 - Sep 2023
Technical Support Analyst
Twin Lakes Communications, INC.
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Assisted 1000+ customers in setting up and troubleshooting routers, modems, and other network devices, ensuring seamless connectivity and customer satisfaction.
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Provided timely and accurate technical support via phone, email, and live chat, maintaining a customer satisfaction rating of 95% and exceeding departmental targets.
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Conducted daily audits to determine overall equipment and network efficiency. Identified duplicate IP addresses, faulty nodes, etc. improving the overall service among stakeholders.
Summer 2022
Human Resources Information Systems Associate Intern
Averitt Express, INC
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Conducted in-depth data analysis and validation to ensure the accuracy and integrity of employee information within the HRIS system, resulting in improved data quality and reporting capabilities.
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Supported the HRIS team in the implementation of a new HR management system, contributing to a successful system go-live within the projected timeline.
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Oct 2020 - Apr 2022
Assistant Project Manager
Woodard and Curran
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Assisted and Managed water treatment operations using Supervisory Control and Data Acquisition systems (SCADA).
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Used Microsoft Power BI (Business Intelligence) application to consolidate data and create visual reports/graphs.
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Created financial reports, maintenance reports, production and operations reports, etc.
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Work in conjunction with local municipal government. Developed multiple Standard Operating Procedures (SOPs).
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Aug 2018 - Oct 2019
Healthcare Administrator
U.S. Army FORSCOM
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Trauma treatment team Manager. Supported Combat Units in conjunction with the Defense Health Agency.
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Supervised 10+ team members. Mentored, counseled, and trained inferior team members in 50+ medical procedures and exams according to DOD standards.
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Performed healthcare administrative duties using EMR applications on a daily basis for an organization of 1200+ soldiers.
May 2018 - Aug 2018
Combat Lifesaver Instructor
U.S. Military Academy
West Point, NY
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On-Campus Instructor. Taught 20+ hands-on medical procedures/exams and gave 15 didactic lectures to 2,500+ cadets.
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Taught battlefield and peacetime medical assessments. Responsible for the overall safety of the program.
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Managed medical in-processing of all cadets.
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Established grading criteria for written and hands-on exams to DOD standards.
Oct 2015 - May 2018
Emergency Medical Technician / Office Manager
U.S. Army - Ft. Campbell, KY
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Performed daily clinical operations with a 1000+ client base. Worked in conjunction with PA’s, NP’s, Surgeons, Doctors, Pharmacists, RN’s, Psychiatrists, etc.
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Managed large amounts of patient data using Armed Forces Health Longitudinal Technology Application (AHLTA).
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Ordered and managed medical inventory.
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Responsible for patient screening, scheduling, staffing, consultations, treatment, medical procedures, and much more.
Leadership and Organizational Involvement
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Vice President - National Society of Leadership and Success (TTU Chapter)
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Association of Information Technology Professionals
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Student Veteran Organization
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Volunteer - CityScape (Nonprofit Organization)
Skills and Certifications
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Certified ScrumMaster - Scrum Alliance
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Lean Six Sigma Greenbelt - Association of Technology, Management, and Engineering
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CompTIA Network+ CE - CompTIA
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Government Secret Security Clearance (expired)
